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Non-Discrimination Policy
We are committed to ensuring that no person is excluded from participation in or denied the benefits of the transit services we offer. This policy is consistent with the requirements of Title VI of the 1964 Civil Rights Act and FTA Circular 4702.1b.
If you need further information or believe you have been subjected to unequal treatment because of race, color, or national origin, then you have the right to file a formal complaint.
Complaints may be filed within one hundred-eighty (180) days following the date of the alleged discrimination action. Complaints may be submitted by mail, telephone, or e-mail to the following:
County Administrator, Board of County Commissioners
100 W. Washington Street, Room 1101
Hagerstown, MD 21740-4748
Phone: 240-313-2200
[email protected]
Transit Office
1000 West Washington Street
Hagerstown MD 21740-5212
Phone: 240-313-2750
Fax: 301-791-3343
Office Hours:
Monday-Friday, 7:30 a.m. – 4:30 p.m.
Customer Service desk closed 12:00 p.m. – 1:00 p.m. daily
Transit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
No Sunday Service
Paratransit Hours:
Monday – Friday, 6:15 AM – 9:15 PM
Saturday, 7:45 AM – 9:15 PM
No Sunday Service
Limited evening service after 6:00 PM
TTY users may call any government office through the Maryland Relay Service 1-800-735-2258
